|
|
Medisave Balance Enquiry
|
|
|
The MediSave Balance Enquiry (MBE) system allows MediSave-accredited Medical Institutions
(MIs) to check CPF members’ MediSave and MediShield Life information for the purpose
of financial counselling and submission of MediSave/ MediShield Life Claims upon
members’ authorisation.
|
| Instructions to Apply for Medisave Balance Enquiry - Things to Do/Note
|
| A. Application form to appoint a Sub-Administrator (MBE01)
|
|
MIs are required to complete the MBE01 application form (refer to MBE01 Application Form ) to appoint a Sub-Administrator for your
organisation. This form must be approved by an authorised approver (at least Manager-level
or above) in your organisation.
|
| Guidelines for Sub-Administrators
|
-
Sub-Administrator is responsible with the management of your organisation’s MBE
users (e.g. add/ delete MBE user accounts).
Please ensure that users have CorpPass IDs setup accordingly for log in. For enquiries on CorpPass,
please visit www.corppass.gov.sg
-
Each organisation is allowed to appoint a maximum of two Sub-Administrators.
-
Sub-Administrators cannot concurrently be a MBE User (i.e. able to check MediSave
and/or MediShield Life/ Integrated Plan information via the MBE system).
|
|
More information are included in the MBE Sub-Admin Manual that will be provided
to you after your account has been issued. You will received a notification email
from MOH once the Sub-Administrator Account has been created. If you wish to delete
a Sub-Administrator Account or reset a Sub-Administrator Account password, please
submit the MBE01 form to MOH at MBE_Admin@moh.gov.sg
|
| B. MBE Audit Requirements
|
|
MIs who are granted MBE access are to ensure that the accesses made by MI staff
are properly authorised by the MediSave payer(s) through signed and completed Medical
Claims Authorisation Forms (MCAF).
MIs are required to check their staffs’ MBE accesses regularly to ensure
that the inactive users; staffs who have left the organisation; or those who no
longer require the access, is deleted promptly.
For more details on the audit requirements, please refer to the MediSave
Manual Annex X-5 Guidelines on the Administration and Use of MBE and MOH circulars
(Ref: MOH FCM No. 31/2015 on Audit Requirements on Access to MBE Website and MOH
FCM No. 13/2018 on MediSave and MediShield Life Process Audits by CPF Board’s Appointed
Auditor.
CPF Board and MOH reserve the right to suspend or revoke a MI’s access to
the MBE system if the MI is found to have consistent non-compliance under the MBE’s
audit and security requirements.
|
|