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Important Information
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From 1 January 2017, CPFB imposes administrative financial penalties for administrative
lapses by Medical Institutions (MIs) submitting Medisave claims on behalf of members.
Please refer to Table 1 and 2 for the categories of contraventions and the penalty
amounts:
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Table 1: Administrative Financial Penalties for All Contraventions
other than Unauthorised Withdrawals
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Contravention History
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0
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1
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2
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3
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≥4
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Type of Contravention
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Year(s) with contraventions within the past 2 calendar years
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Consecutive past calendar years with contraventions
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| Accessing members’ Medisave account information without proper authorisation
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Notice of Advice
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$100 per contravention, up to $5,000 per calendar year
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| Incomplete or inaccurate information leading to administrative inaccuracies with
no financial impact
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Notice of Advice
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$100 per contravention, up to $5,000 per calendar year
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| Administrative over-claims
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Notice of Advice
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$100 per contravention, up to $5,000 per calendar year
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$500 per contravention, up to $7,500 per calendar year
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$1,000 per contravention, up to $7,500 per calendar year
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$2,000 per contravention, up to $10,000 per calendar year
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| Late submission, non-submission, or non-follow-up of audit reports
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$300
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$1,500
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$3,000
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$6,000
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Table 2: Administrative Financial Penalties for Unauthorised Withdrawals
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No. of Previous Contraventions
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0
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1
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2
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3
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≥4
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Type of Contravention
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Contraventions already made in the current and last two calendar years
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| Unauthorised withdrawals
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$100 for this contravention*
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$500 for this contravention*
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$1,000 for this contravention*
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$2,000 for this contravention*
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| *The total amount of penalties that can be imposed in one calendar year for unauthorised
withdrawals is $10,000.
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Besides having to pay the administrative financial penalties, where there is financial
impact to the member’s Medisave account, MIs are required to refund the over-claim,
with interest, to the affected Medisave account holder(s). MIs will be notified
in writing to pay the administrative financial penalties within 30 calendar days
from the Notice of Penalty. Payment of penalties can be by PayNow, interbank transfer,
or via a onetime direct debit authorisation via existing bank accounts
linked with CPFB. For queries on payment of penalties, you may write to medclm@cpf.gov.sg.
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